FAQs

FIRST TIMERS

What is Lumin Fitness?
Where is the closest Lumin Fitness to me?
How much does Lumin Fitness Cost?
What types of classes are there and where should I start?
Are there any age restrictions to attend Lumin Fitness?
When should I arrive?
What should I wear?
What should I bring?
What is Lumin Coin?

FITNESS

What type of workout will I get at Lumin Fitness?
I don’t regularly exercise or have been out of a routine for a while. Will I be able to do the workout?
I am in great shape…will this workout challenge me?
What equipment do you use?
How many days a week should I come to class?
I am injured or have pain in certain joints or muscles. Can your workouts be modified to accommodate my needs?
What is a Lumin Score?
What am I receiving points during class?
Why don't you utilize heart rate tracking?
What are you doing with all of my workout information?

LUMIN FITNESS APP

Is the Lumin Fitness app free to download?
How do I submit an app support ticket?

CLASS BOOKING

How do I book a class?
How do I see the number of classes I have remaining?
Do Class Packs expire?
What is your class cancellation policy?
What if I miss a class?
Is there a waitlist for full classes?

MEMBERSHIP

Do you have different membership types?
If I have a month to month membership, does it automatically renew?
How do I deactivate my membership?
How do I upgrade or downgrade my membership?